Your trusted partner for service management with ServiceNow.
IT and non-IT: consolidate, standardize, automate.Manage HR processes from a single platform. Streamline all your supplier orders into one portal.All in one plattform: ServiceNow.

End-to-end service management consulting

We can work to improve your service management processes. Let us guide you through every phase of your project with our Verticals Business Consulting, Technology Consulting, and Operations Services units.

Your advantage

ServiceNow means process efficiency

ServiceNow puts you in control of accelerated, simplified, cross-departmental processes. Find the right process design with our experts to transform your company into a service-oriented enterprise!

Our approach

Top customer satisfaction since 2011

Solid servision was founded near Dresden in 2011 and quickly became Germany’s leading specialist for service management. Our satisfied customers include DAX-listed corporations, global companies, and mid-sized enterprises.

About us

ServiceNow Award 2017

ServiceNow award for highest customer satisfaction in EMEA

Solid servision has been recognized by ServiceNow at the 2016 partnerNow Summit in Barcelona as the partner achieving the highest customer satisfaction in EMEA.

We would like to thank all of our employees who made this success possible and look forward to many more successful projects with our customers!

About the award

Growth Champion 2017

Growth Champion 2017

Solid servision ranks among the top IT Growth Champions in Germany!

„We are delighted to be awarded Growth Champion 2017. The fact that we are listed as the 12th fastest growing IT company in Germany is an impressive team achievement and reflects the solid servision road to success. Along with the "ServiceNow Customer Satisfaction Award" that has been awarded to solid servision out of 550+ ServiceNow Partners worldwide in May 2016, the Growth Champion 2017 award perfectly completes the 5 year anniversary of solid servision.", says Dr. Tilo Steinmeier, CEO of solid servision.

About the award

ServiceNow Award 2016

ServiceNow award for highest customer satisfaction

We are especially proud of our ranking in the global ServiceNow customer satisfaction survey, which polled 53 client projects in 2015. With 9.7 out of 10 possible points, solid servision came out at the very top ahead of 550+ other competing partners. We are honored to have received the CSAT award for customer satisfaction in recognition of our high rate of service at the knowledge16 event in Las Vegas in March 2016.

We would like to thank all of our employees who made this success possible. We are also deeply grateful to our clients and look forward to a successful future together!

About the award

Service management solutions

These days, efficient service management is a must-have for any company that wants to be flexible and agile in response to the accelerating pace of change in market conditions and competitive environments. But what does that mean in practice? In short, efficient service management aims to provide the best possible user experience and value. Whether users are placing an order, completing an approval process, or following up on an incident, the goal should always be to employ up-to-date methods in an effort to process user requests instantaneously.

At solid servision, years of consulting know-how meets in-depth experience at a wide variety of companies to provide best practices tailored to the individual requirements of our clients. We develop sustainable solutions that are based on concepts established in close cooperation with you. These solutions are implemented and maintained for the long term.

Globally local

Founded in Wilsdruff on the outskirts of Dresden in 2011, solid servision is now Germany’s leading specialist for service management solutions with more than 120 employees from 13 different nationalities.

Alongside our headquarters in Dresden you can also find us at our intercontinental locations in Berlin, Munich, Košice, Prague, and Indore.

Interested in our projects or ServiceNow?

Find out what solid servision can do for you